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Workiz is an all-in-one field-service management platform built around scheduling, dispatch and job tracking, with communications tools — including a built-in phone line and call tracking — baked into the workflow. It's aimed at small and mid-sized home-service teams that live and die by the daily schedule, and it's a common pick among locksmiths, appliance repair, garage-door, HVAC and similar trades.
- Best for
- Best for scheduling-heavy work
- Starting price
- Quote-based · verify current pricing
- Free trial
- Yes — free trial
- Platforms
- Web · iOS · Android
- Standout
- Scheduling & call tracking
- Our rating
- ★★★★ 4.0 / 5
Pricing
Quote-based. Verify the current numbers on Workiz's site — plans are sold in tiers priced per user, with larger teams typically routed to a custom quote, and add-ons such as extra phone lines or advanced features can raise the real monthly cost. See our full Workiz pricing guide →
Cost by team size
Workiz uses per-user, tiered pricing and routes larger teams to a custom quote, so your real monthly cost depends heavily on headcount and add-ons. The table below is a rough guide only — verify the current numbers on Workiz's site.
| Team size | Likely plan | Notable extra costs | Estimated total |
|---|---|---|---|
| Solo owner | Entry plan | Payment processing / add-ons | Verify |
| 3-person team | Mid tier | Extra users, call features | Verify |
| 10-person team | Higher tier | Per-user fees | Verify |
| 20+ team | Custom | Quote-based | Request a quote |
Hidden costs
Because plans are priced per user, the headline figure rarely tells the whole story — costs tend to climb as you add technicians. Add-ons such as call tracking and communications features (including extra phone lines) can layer on top, and payment processing fees may apply when you take card payments. Add up the likely extras for your team before comparing to other tools.
Contract & cancellation
Field-service platforms like Workiz are commonly offered month-to-month or on discounted annual billing, and terms can change. Confirm the current contract length, any minimum commitment and the cancellation process directly with Workiz before you sign up.
Data export
You should be able to export your core customer and job data if you decide to move on, and Workiz supports integrations such as QuickBooks. Confirm the available export formats and integration options with Workiz before you migrate, so you know exactly what will come with you.
Pros & cons
Pros
- Strong scheduling & dispatch
- Built-in phone/comms tools
- Good for booking-heavy work
Cons
- Higher entry price
- Interface less polished than Jobber
Who it's for
Workiz is best for scheduling-heavy work. Choose it if scheduling, dispatch and call handling are the heart of your business — booking-driven trades like locksmiths, appliance and garage-door repair tend to get the most from its dispatch board and built-in phone tools. Teams that want everything in one place, including calls tied to jobs, are the natural fit. If your priority is polished quoting and invoicing on a tight budget, or you don't need integrated phone and call tracking, a lighter tool like Jobber may suit you better.
Should you choose Workiz?
Choose Workiz if
- You run a scheduling- and dispatch-heavy operation
- You want built-in phone, call tracking and communications
- You have a small-to-mid field team
- You need a decent mobile app for technicians
- You want calls tied directly to jobs and customers
Look elsewhere if
- You want the absolute cheapest option
- You want Apple-only, stripped-back simplicity
- You need enterprise-grade depth and controls
- You're a solo user wanting a minimal-feature setup
- Polished quoting and invoicing matter more than dispatch
Frequently asked questions
Does Workiz offer a free trial?
Yes — Workiz advertises a free trial so you can explore the scheduling and dispatch tools before paying. Confirm the current trial length and what it includes on Workiz's site, as terms can change.
Are there mobile apps, and do they work offline?
Workiz offers iOS and Android apps for technicians to view jobs, update statuses and capture details in the field. Offline behaviour varies, so if crews often work in areas with poor signal, test the app on a real job before committing.
Does Workiz integrate with accounting software?
Workiz supports accounting integrations, most notably QuickBooks, to sync invoices and payments. Check that the specific version and features you rely on are covered before you switch your bookkeeping over.
What are Workiz's call-tracking and communications tools?
A key differentiator is its built-in phone line and call tracking, which tie calls to jobs and customers so nothing slips through. This is a big reason booking-heavy trades choose it, though these features can add to your monthly cost.
Alternatives
Also worth comparing: Jobber, Housecall Pro, ServiceTitan. See all our head-to-head comparisons.
